Policies and Procedures

Understanding Health Care Bills and Health Insurance Claims

The mission of Geisinger St. Luke’s is to provide compassionate, excellent quality and cost-effective healthcare to residents of the communities we serve regardless of their ability to pay.

Geisinger St. Luke’s will:

• Bill your health insurance plan(s) on your behalf.
• Send statements showing the most current balance owed. The statement will show the amount your health insurance has paid/ denied and balance owed.
• You can reach us by phone by calling 272-639-0080 or 888-432-7893 Monday through Friday, 8 am - 6 pm and Saturday 8 am - Noon.
• Help with questions concerning our Patient Financial Assistance Program, please refer to our Financial Assistance Policies.