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Policies and Procedures

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Understanding Health Care Bills and Health Insurance Claims

The mission of Geisinger St. Luke’s is to provide compassionate, excellent quality and cost-effective healthcare to residents of the communities we serve regardless of their ability to pay.

Geisinger St. Luke’s will:

  • Bill your health insurance plan(s) on your behalf.
  • Send statements showing the most current balance owed. The statement will show the amount your health insurance has paid/ denied and balance owed.
  • You can reach us by phone by calling 272-639-0080 or 888-432-7893 Monday through Friday, 8 am - 6 pm and Saturday 8 am - Noon.
  • Help with questions concerning our Patient Financial Assistance Program, please refer to our Financial Assistance Policies.